Shipping policy

Thank you for shopping with Confortz. We are committed to delivering your items as quickly and efficiently as possible. Please review our shipping policy below.

Processing Time

  • All orders are processed within 1–3 business days.

  • Once your order is processed and shipped, you will receive a confirmation email with tracking details (if available).

  • Processing times may be slightly longer during holidays or high-volume periods.

Shipping Times

Because we operate using a dropshipping model, shipping times may vary depending on the product and supplier location.

Estimated Delivery Times:

  • Canada: 7–10 business days

  • USA: 5–10 business days

  • International: 10–14 business days

Please note that these are estimated timeframes. Actual delivery may vary due to customs, weather, carrier delays, or high-volume periods.

Tracking Information

Tracking numbers are provided for most orders.

  • Some suppliers may take 3–7 days to update tracking status.

  • If your tracking information is not showing updates, please allow additional time for the carrier to scan and update progress.

 Customs, Duties & Taxes

  • All orders shipped outside of Canada may be subject to customs fees, import duties, and taxes.

  • These charges are the responsibility of the customer.

  • We are not responsible for delays caused by customs processing.

Incorrect Address

  • Please ensure your shipping address is complete and accurate.

  • We are not responsible for orders shipped to incorrect addresses entered by the customer.Lost, Delayed or Damaged Packages

  • If your package shows as delivered but you did not receive it, please contact the carrier first.

  • If a package is lost or significantly delayed, reach out to us at [support email] and we will assist in resolving the issue.

  • If your item arrives damaged, please contact us within 48 hours with photos of the item and packaging.

Lost, Delayed or Damaged Packages

  • If your package shows as delivered but you did not receive it, please contact the carrier first.

  • If a package is lost or significantly delayed, reach out to us at [jonettzzy@gmail.com] and we will assist in resolving the issue.

  • If your item arrives damaged, please contact us within 48 hours with photos of the item and packaging.